1.ORDERING
Q1.How do I make an order?
| Step 1: Register
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You will need to create an account with us first before being able to place an order. We will ask you for your details and send an email confirmation upon successful registration.
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| Step 2: Sign in
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Once you have created an account, you may sign in with your username and password. We ask that you keep your password safe.
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| Step 3: Browse & Shop
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You will be able to browser our product catalog or search for the item you are after by entering your item name and clicking search. To add items to your shopping cart, select the quantity and click ‘Add to Cart’. Your item should now appear in your Shopping Cart. You are also able to edit the quantity or remove items within your Shopping Cart.
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| Step 4: Checkout & Place Order
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Once you have finished shopping and would like to check out, click ‘Proceed to Checkout’. This should take you to our Shipping and Payments page where you will enter your shipping address and shipping method (please note: shipping costs differ based on the method selected). Check your order details and click ‘Place your order’.
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Q2.Is there any MOQ for order?
No MOQ limited for shopping as we set up the price depends on Quantity.
Q3.How do I check my order status or view my order?
You will be able to check the status and details of your current and previous orders by visiting My Account > Orders after you log in or input your order number in Home page left side bar without log in. You will get an E-mail doe tracking.
Q4.I’m having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at contact@BEBONCOOL.com
Q5.Can I change my order?
No, we currently do not allow you to make changes once an order has been placed at customer side, we suggest you contact us to confirm if it’s possible do it or make a new order directly. We will ship all your latest orders together.
2. SHIPMENT
Q1. How long will it take to ship out an order after payment is confirmed?
Normally, it only takes 7-10 days after the payment is confirmed.
Q2. Once an order is delivered, any tracking number available?
Each parcel we sent will come with an independent tracking number from the courier service companies such as DHL, FedEx, UPS, etc.
3. AFTER-SALES SERVICE
Q1.How can I return the defective parts?
If returning a defective part under warranty, you must contact our after-sales team to confirm first. We will not accept any parts sending back without beforehand confirmation.