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Q: Why LED 1 blinks, but the gamepad is unable to connect to my phone?

A: 1. If the LED 1 blinks, and you can’t find the BBC-Game under the “Available devices” listing, which means that the gamepad didn’t enter the “Paring Mode”. Please press Home button for 3 seconds to power off the gamepad, and then back to the Part I.

  1. If the LED 1 blinks, and you find the BBC-Game under the “Paired Devices” listing, please press Home button for 3 seconds to power off the gamepad and then press Home button for 3 seconds to power on gamepad which it will automatically connect to your phone.

Q: When I charge the controller, I can’t turn the gamepad on again. What should I do?

A: You should plug out the charging cable and plug in it again (for only charge). And then you can turn it on if you press the “HOME” button.

Q: The controller can’t be charged. What should I do?

A: 1. Please check the charging cable, make sure it works.

  1. Please charge the controller by your Android phone original charging cable
  2. If you charge the controller and turn controller off, then can’t charge it, please plug out the cable and plug it in.

Q: I charge the gamepad for a long time but it can’t be full charged. Could you tell me how to charge it?

A: 1. We suggest using the original charging cable of the gamepad or your Android phone.

  1. We suggest that you should use high-power charging adapter and avoid to charge the gamepad by computer.

Q: Does an android device detect it as a keyboard or a gamepad?

A: It is detected as a Keyboard by an android device.

Q: How to switch the D-pad to Joystick?

A: Press the Home button.

Q: Can I connect more than one controller on a single device?

A: Yes, you can. The only limitation would be on your device.

Q: Can it work with iPhone and Windows Phone?

A: No, it can’t.

Q: Can it work with PC?

A: No, it can’t.

Q: Can I remap the buttons?

A: It depends on the games whether can be user-defined or not. If the game itself can’t be user-defined, then you can’t remap the buttons.

Q: What kind of games are supported by the gamepad?

A: Games supported by HID protocol usually marked with icon   gamepad  from Google Play can work with the gamepad. This gamepad is compatible with hundreds of games for Android.

Q: Can I use this to any game in playstore?

A: Not all games from Google Play will be supported. Games supported by HID protocol usually marked with icon   gamepad  from Google Play can work with the gamepad. This gamepad is compatible with hundreds of games for Android.

Q: Does this work with all games and apps on the gear vr?

A: It works with the games supported by the HID protocol and required controller.

Q: I only find limited games to work with the controller. Where I can get more games?

A: 1. You could download the games which are recommended in our recommended list.

  1. Gear vr games that require controller
  2. You may try to search “gamepad game” in google play, games supported by HID protocol usually marked with icon gamepad  from Google Play can work with the gamepad. This gamepad is compatible with hundreds of games for Android.

Q: I can’t connect the controller to my device. How to connect it to my device?

A: Usually, the incorrect operation will cause connection problem. There are 50% users do not understand clearly how to correctly pair & connect controller to their device. We suggest you:

  1. To read our user guide carefully and patiently.
  2. To watch our connection video from Game Controller Video Guide. YouTube Channel: BEBONCOOL

Note: When you are connecting to the Bluetooth, please be patience until the Bluetooth scanning done.

Q: It was connected to my device before, but now it fails to be connected to my device. What should I do?

A: It may be caused by your incorrect operation (long press Home button 6 seconds). If you find the BBC-Game under the “Paired Devices” listing, please press Home button for 3 seconds to power on gamepad which it will automatically connect to your phone.

Q: Why I can’t find the “BBC-GAME” in the available device at my first time operation?

A: When scan the Bluetooth device, it may not show up as the “BBC-GAME” at the first time, it might show up as a Bluetooth MAC Address. Please click it and then it will show up as the “BBC-GAME”

Q: The controller doesn’t work. How to make it work?

A: Please confirm:

  1. Make sure gamepad hasn’t run out of power (turn on the gamepad, LED-1 will blink), or it can’t work.
  2. Make sure the gamepad successfully pair & connect to your phone (LED-1 will be a solid red light), or it can’t work.
  3. What kind of games do you play? Make sure your game supported by the HID protocol, or it can’t work. You can use our recommended games to test it.
  4. Make sure your phone is an Android phone, or it can’t work.